Overview Tour Info. Center Support Company Evaluation   VAR & VAD
Start Page
Creating and Modifying Service Schedules
Work Order, Purchase Order & Equipment Maintenance
IVR - Inbound Calls from Clients & Support Staff
IVR - Outbound Calls to Clients & Support Staff
Entering Client and Support Staff Info.
Interactive Point & Click Reporting
Implementing MaintenanceNow
 
 
Entering Client & Support Staff Information Next>>

Setting Support Staff & Skill Level

The assignment of support personal to the work order is based on two factors:
   - support personnel's availability
   - support personnel's skill

Using the "Support Staff" option, detail information such as Location, Phone, Fax, Skills, Education,.. etc. can be accessed by a simple point and click.

 

 

 

 

 

 

 

 

 

 

 

       (Click here to view 800x600 Service Schedule image)

 

Setting Facilities Requesting Support

The "Facilities" (i.e., Clients) requesting support can be accessed by a simple point and click and includes information such as Client Location, Address, Phone, Fax, e-mail, Emergency Contacts, Personals Authorized to make support request calls, .. etc

 

 

 

 

 

 

 

 

 

 

 

       (Click here to view 800x600 Service Schedule image)

 

 

[Last Stop][Next Stop]