IVR Outbound Client & Staff Calls

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	Start Page

	Creating and Modifying Service Schedules

	Work Order, Purchase Order & Equipment Maintenance

	IVR - Inbound Calls from Clients & Support Staff

	IVR - Outbound Calls to Clients & Support Staff

	Entering Client and Support Staff Info.
	Interactive Point and Click Reporting

	Implementing MaintenanceNow


IVR - Outbound Calls to Clients & Support Staff	Next>>

MaintenanceNow IVR based Outbound Call Logging module allows the system to automatically send a detailed confirmation of support requested by the clients upon successful logging by the inbound module via a fax report and an instant and efficient delivery of work order related task to support personal via alpha text pager.

The following steps describe how "outbound" calls are handled by the MaintenanceNow:

Maintenance Now places an "OUTBOUND" call to assigned support staff: "Pager and/or e-mail" for work order related information transmission.
MaintenanceNow places an "OUTBOUND" call to "Facility" requesting support: "Fax and/or e-mail" to confirm the receipt of support request.

User Definable Pager Output:
The user can select from the pre-build list of parameters that can be transmitted via pager notification. The following parameters are available:
Client ID
Client Name
Client Phone
Tracking ID
Reason ID
Reason Disc. (Reason for Support Call by Client)

User Definable Fax Output:
The user can select from the pre-build list of parameters that can be transmitted via fax notification. The following parameters are available:
Call Date/Time Rec'ed
Support Staff Assigned
Work Order No.
Tracking ID
Work Order Status
Work Order Priority
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