Your service center is the core of your business.   MaintenanceNow’s intuitive and graphical service desktop environment handles all types of incoming calls and job tracking for better planning and resource allocation, improved on-time resolution and cost control. MaintenanceNow helps you efficiently track and manage any type of service call:

Work Order Management:
· Track parts, labor and expenses.
· Auto page work orders to technicians.
· Auto-search support staff based on skill type and level.
· Manage WO related expenses - travel, labor, parts, etc.
· Attach free-form memos to work orders.
· Access call history with unlimited analysis potential.

· Labor Cost -
  separate regular hours and overtime rates.
  separate regular hours and overtime costs.
· Travel Expenses -
   separate travel hour rates and mileage rates.
   separate travel costs.
   lodging, meals, mileage, misc.

· Material & Parts Info.
   Control ID, Part Number and Manufacturer Code
· Material & Parts Cost.
   Unit Cost, Quantity Used, Sub-Total, Tax, Multiplier, etc.

Purchase Order Management:
·     Track parts, labor and expenses.
·     Material   & Parts Info.:
       Vendor ID, Vendor Name.
       Control ID, Part Number and Manufacturer Code
·     Material & Parts Cost
       Unit Cost, Quantity Used, Sub-Total, Tax,..

Equipment Maintenance:
·  Equipment Info.
    Equipment No., Equipment Type, Internal Tag ID.,
    Model No., Serial No., Manufacturer, Purchase Date,
    Purchase Price, Warranty Expiration Date, etc.
·  Equipment Repair Info.
    Repair Date, Repaired By, Repair Reason, Cost, etc.
·  Equipment Location Info.
    Region ID., Facility ID., Facility Name, Department ID., Department Name, etc.